careers

HAHDhAHSDHAHS

Award-Winning Duo

Posted on by Joe Ball

The Emmy Awards honors the best in television, but did you know that The Heritage Group has its own pair of Emmy-award winning filmmakers?

 

Built on a friendship that developed over two decades ago, filmmakers Bill Baker and Matt Mays have witnessed their working partnership grow into an award-winning collaboration. When not writing, directing, producing and editing dynamic video content for the Heritage family of operating companies, the duo creates works of film that receive significant accolades. Recently their film, a 30-minute featurette highlighting the work and importance of The Indianapolis Prize, won in the category of Outstanding Branded Content – Long Form at the 53rd Central Great Lakes Chapter Emmy Awards.

The pair first met in college and have since built not only a strong bond, but a working relationship that thrives on creativity, collaboration and trust. “What we have in place now was not expected, but it is the culmination of a 25-year friendship and working relationship. It’s not an accident that we ended up here together, but it was by no means a predetermined arc,” noted Matt. “But it’s a pretty funny and interesting culmination of thousands and thousands of hours of working together in all corners of the world.”

Prior to joining The Heritage Group, Matt and Bill worked together on several collaborations, including a series for ESPN called SportsCentury. “That project was a Peabody and Emmy-winning series, which turned into a bunch of work for other entities like History Channel and Discovery Channel,” said Matt. What followed was an opportunity for Matt to branch out on his own, which is when he discovered The Indianapolis Prize. “The vision for it was to be like the Nobel Prize for animal conservation.”

Founded in 2006 by the Indianapolis Zoo, The Indianapolis Prize is a conservation initiative that recognizes six individuals from around the world who have dedicated their lives and work to the sustainability of the Earth’s endangered species. Winners receive a cash prize of $250,000 and the five finalists receive $50,000. Armed with a camera and the goal of capturing the stories of these conservationists, Matt and his production team hop around the globe to film in exciting locations. “Matt does the production work of going out into the field and shooting all of the footage of all of those nominees,” said Bill. “We produce a short film for each of those six finalists, which are then used and screened at the semi-annual black-tie gala where they honor the finalists and winner.”

“I hope that THG has a great respect for what we can produce, and that they trust us with our work and our vision. When you see that trust in action, it’s an amazing thing. That trust engenders us to want to put our best effort forward. To be able to continue working with Bill has made all of the difference in slowly building our own little production department, and it’s all exciting.” – Matt Mays

For the team, the accolades are only part of why they choose to work for this cause. “If you get into the subject matter of sustainability and saving species, The Indianapolis Prize is undoubtedly the most important and meaningful project I’ve ever worked on,” remarked Matt.

This 25-year culmination of honing their craft has now landed the pair at The Heritage Group, and their vision for telling dynamic stories is reflected in the work they produce in the many industries of the various operating companies. From training materials to marketing pieces to content displayed throughout the building, Bill works closely with the Marketing and Communications Department as editor for all video production needs of The Heritage Group and its operating companies. Additionally, Bill serves as Multimedia Services Lead, chiefly supporting the audio/visual needs of meetings and events at The Center. Matt produces, writes, and directs video content for THG and its operating companies, while serving in roles related to events throughout the Center. “Thanks to my work with The Indianapolis Prize, I have a perspective of what a lot of natural resources look like in a number of different countries. I know what the issues surrounding environmental struggles are in those places, so I can tell better stories around sustainability,” remarked Matt.

For Bill, the relationship and missions between The Indianapolis Prize and The Heritage Group feels like a natural alignment, especially regarding environmental stewardship and sustainability. For him, the work he and Matt produce is a showcase of how these amazing scientists and conservationists are striving to make the world a better place. He noted, “Written into the purpose of The Heritage Group is the idea of building a safer, more enriching and sustainable world by harnessing the power of family, which aligns perfectly with the work that we have been involved with The Indianapolis Prize.”

HAHDhAHSDHAHS

Blazing Her Own Path

Posted on by Joe Ball

Women’s Equality Day is held annually on August 26 to honor the certification of the Nineteenth Amendment, which recognizes women’s right to vote. In celebration, The Heritage Group profiled Liz Larner, General Counsel of Heritage Construction + Materials (HC+M), to examine how women’s equality has played a role in her professional life.

HER STORY

Liz Larner knows exactly where she belongs. Whether she’s negotiating a mergers and acquisitions agreement in a boardroom or touring a jobsite in a truck and boots, Liz Larner feels perfectly in place as General Counsel for HC+M.

In her role, Liz is responsible for assessing risk involved within all the operating companies across HC+M, including US Aggregates, Asphalt Materials, Inc., and Milestone. Her responsibilities also include understanding environmental laws and regulations, managing both Human Resources and safety regulations, certifying compliance, maintaining a diverse, inclusive, and non-discriminatory workplace, and above all, ensuring the safety of our Heritage employees. As Liz explained, “A lot of times people think attorneys review contracts or oversee lawsuits–Law & Order type stuff. My lens is different where I am responsible for thinking through all sorts of risks to the company and risk mitigation. I think through future scenarios where if we don’t proactively respond, there is the likelihood of increased risk.”

To put employees and customers first, Liz works diligently to build and anticipate the needs of those she serves. “People hear the word attorney and think I must somehow be intimidating. The challenges come when I try educating people that I am here to help them,” Liz noted. “My view is you always want to talk to me because I promise to support you. I always say, Do what you do, and I am here to help you do it better.”

PAVING HER OWN PATH

Prior to joining The Heritage Group in June 2021, Liz’s professional career had been a self-professed winding journey that included a role in the Indianapolis mayor’s office. “I worked for the Department of Public Works, so I know a thing or two about roads, sidewalks, and potholes,” she quipped. After attending law school with the hopes of breaking out as a civil rights attorney, Liz assessed her mounting student loan debt and opted instead to work for a large legal firm. This is where she developed her expertise in mergers and acquisitions, and while serving in an advisory role with a client, was asked to become their senior legal counsel. “I fell in love with being on the inside of business within an oil and gas operating company. I would close the deal, deliver a new company, determine benefits and payroll, and manage operations. Wanting to be on the inside of the business as a teammate while assisting with the legal aspect all resonated with me.”

This career shift sent Liz on a path in which she often found herself as the only woman operating within male-dominated industries. Liz leaned heavily on her upbringing and ability to connect with everyone. She noted, “My dad worked in construction and has always been a source of good advice.” That guidance includes being well-versed in the language of construction, over-preparing, and meeting people on their turf. “I learned early on that in order to gain trust and respect, I had to take as many face-to-face meetings as possible,” remarked Liz.

These traits have proven to be beneficial, particularly during tenses. “Meetings like that can be a painful process as it can get very contentious,” she said. In one proceeding, Liz recognized that the older male attorney representing the other side would not address her directly. “He only spoke to the man to my side, who is not only 10 years younger than me, but also has less legal experience.” Despite making decisions the entire meeting, the opposing side continued to not acknowledge Liz. “He wouldn’t look me in the eye,” she lamented. At the conclusion of the negotiations, the opposing representative finally recognized Liz, “If there’s one thing I’ve learned in these two days it’s that you are essential to this process.” Feeling accepted, Liz knew her deep knowledge, experience, and her friendly-yet-commanding approach is what earned her the respect.

While she has still experienced setbacks, Liz is thankful for the women before her that blazed trails to allow her to find her place. “I had some people who paved the path ahead of me and now I am interested in helping young women come up through the ranks,” said Liz.

FINDING OPPORTUNITY

Since joining The Heritage family, Liz has found a place that allows her to lean heavily on her expertise while operating in a welcoming, professional environment that celebrates her individual attributes. “One of the reasons I was attracted to The Heritage Group is because the opportunities are limitless and the culture is such that I can use my skill sets in ways that are truly appreciated,” Liz said. She also feels supported and empowered by witnessing strong women in leadership roles at Heritage. “In my past, there have been very few women in leadership roles. While I have typically reported to men, and while I still do, I’ve never been surrounded by as many women leaders as I am now. It’s refreshing,” Liz observed.

“One of the reasons I was attracted to The Heritage Group is because the opportunities are limitless and the culture is such that I can use my skill sets in ways that are truly appreciated,” Liz Larner, General Counsel, HC+M

While ensuring her fellow female colleagues are afforded mutual respect and are aware of avenues to develop their talent, Liz indicates there is still potential for empowerment opportunities in the professional setting. For her, achieving equality within the workforce means that male colleagues, especially those in positions of leadership, need to be challenged and encouraged to advocate for all voices. “I want men in leadership positions to be champions of equality, to be mentors for women,” said Liz. This advice also extends to female colleagues. “There have been times when I’ve questioned whether I should be at the table. I tell younger women to sit at the table. I remind them that they belong there,” she asserted.

For Liz, gaining equality in the workforce means that women need to consult in more advisory roles, sit on more boards, and serve in leadership positions. While she notes that equitability awareness is increasing, she’s persistent in her belief that the road ahead is long. Looking to the future, Liz’s steadfast expectations are as high as her ambitions. “There’s scientific data behind the fact that women in leadership is better for professional relationships, it’s better for cultures, and it’s better for revenue.”

HAHDhAHSDHAHS

Celebrating the Women of The Heritage Group

Posted on by Amelia Yeager

Thousands of women are responsible for making The Heritage Group — and our world — work. We asked women across the Heritage family of companies about their career inspirations, their work in our industries and the future of women in the field. Their answers revealed so many reasons to celebrate the women of the Heritage family, only a few of which are below. 

They power the work that connects our world.

“I started in the construction world at a young age working with my dad and have worked with other companies in the industry for five years. My mother (Deb Schriber) has been working with Milestone for 17 years now, so you could say she set an example for me. Working in the construction industry comes naturally.”

—Julie Schriber, Superintendent, Milestone Contractors

Maria Kraemer Gutierrez, pictured with her children Adrian, 7, and Amanda, 4

“I actually came to Tri-State Asphalt quite by accident. My husband was working at the plant as a manager, and they were in need of workers, and I came in to help him. I’ve been here for 19 years.”

—Lorraine Heffner, Lab Technician, Tri-State Asphalt. Before coming to The Heritage Group, Lorraine previously served in the military as a heavy equipment mechanic.

“In Venezuela, where I was born, oil was a big industry, but not a lot of women pursued that career. I wanted to do something meaningful and that I was really passionate about. The oil field was unstable, and I liked the specialty chemical manufacturing industry, so I wanted to explore career in that area. Ten years later, and now I get to make chemicals that are used for things like hand sanitizer during the pandemic, so you can see the impact more tangibly.”

—Maria Kraemer Gutierrez, Plant Manager, Monument Chemical. Maria taught Spanish and English in Thailand before becoming a Plant Manager at Monument Chemical.

They’re innovators.

Andrea Moberly

“When I was in high school, no one ever talked about women’s scientific discoveries. Now our culture is becoming more aware of the importance of telling those stories, and as those are told, more girls are thinking, ‘this is a choice I could make for me, too’. If someone needs to do the work, why not me? If there’s work to be done, why not me?”

—Andrea Moberly, Senior Analytical Research Chemist, Heritage Research Group. Andrea’s interest in science was sparked during a childhood trip to Yellowstone National Park.

“I feel lucky, because working in Portage, it’s an almost completely female lab. We do have a lot of guys out in the plant. When you go to a conference or any kind of schooling, everyone has been very supportive, very welcoming and willing to listen.”

—Penny Jacobson, Technical Coordinator, Asphalt Technologies Group. Penny has been working at Asphalt Technologies for nearly 16 years.

“When I presented a business opportunity in Turkey to Heritage leadership, they said yes. The Heritage Group believed in the business,  but more so, they believed in me. It doesn’t matter gender, ethnicity, background, culture, all that — if you create value and if you do the right thing, you have tons of opportunities.”

—Sibel Selcuk, Vice President of Global Research & Development and Strategy, Monument Chemical. Sibel started out at Heritage Research Group before establishing a startup in Turkey and then transitioning to Monument.

They’re pioneers in male-dominated fields.  

Maly White (right) and Rebecca Rivers Duncan (left)

“I hear about the lack of women in the industry, but my experience hasn’t been the same.  At my building, I’m surrounded by women in leadership roles who are skilled, intelligent—just the whole package.  They have seats at the table where decisions are made, and it is just one more reason I am glad to be working here.”

—Maly White, Executive Assistant at Heritage Construction + Materials. Maly is an army veteran and serves her community on the board of Indianapolis’s PATH School.

“I learn even more by being part of Women of Asphalt, which is a nationwide initiative. It’s great to partner with women who have worked in the asphalt industry for 20 years; they might live in Los Angeles, but I have that resource. It’s good to be involved in things like that, especially when you’re new to the industry. That’s advice that I would give to any woman coming in: Get involved, ask questions, take advantage of the resources.”

—Rebecca Rivers Duncan, Business Administrator, Asphalt Materials, Inc. Rebecca is mother to Jada, a future Doctor of Veterinary Medicine; the two have three rescue dogs between them.

“Coming from a farm community and having strong women in my family, I didn’t have preconceived notions of women can’t do this or that.  I think that has helped me the most.  I love our workers, the dirt, and the work itself.  I think the field employees realized I was there for them and cared and I haven’t had any major issues in the whole 25 years.”

—Amy Bingham, Senior Safety Representative, Milestone Construction

They support and encourage the next generation of women in the materials sciences.  

“When I graduated over a decade ago, women made up only 10% of my civil engineering class. Since then, I have seen nothing but significant growth in the number of females applying for and pursuing careers in this industry.”

—Rachel Lockhart, Plant Manager, US Aggregates. Rachel followed in the footsteps of her father, who owned a construction company and masonry business.

Kristin Sweeney

“The future is more than bright for women in the environmental industry, especially within Heritage. We have women in executive and leadership positions across the company. We have women in every type of position, from Drum Handlers to Senior Vice Presidents. If you look at any role within our company, you’ll see women working hard and excelling at what they do.”

—Raven Shyrock, Customer Experience Manager, Heritage Environmental Services. Over the past two years, Raven has leveraged her role to help clients meet COVID-related requirements for health and safety.

“When you do what you love and are passionate about it, it’ll show. Jump in! Find a mentor (a man or a woman) who will help you through the challenging times and celebrate your accomplishments with you.  I think girls should also know that the construction industry of today is not the same as it was 20 or 30 years ago. Technology has come so far that we have a variety of roles to suit everyone!”

—Kristin Sweeney, Director of Operations, US Aggregates. Kristin got hooked on the mining industry during a summer internship in 2004.

HAHDhAHSDHAHS

Cultivating Confidence

Posted on by Amelia Yeager

How an innovative female scientist launched a Turkish startup, forged a career in global research and development and created a legacy of leadership

A strong foundation

Sibel at her college graduation

When Sibel Selcuk joined Heritage Research Group (HRG) in 2006, HRG looked very different than it does today. “There were only three female scientists, including me,” said Sibel, who first came to the United States after graduate school in Turkey. “Now when you look at HRG, we have not only female scientists but female engineers. We’ve become more diverse in every angle you can imagine. And that’s really important.”   

Back in the mid-2000s, Sibel was new to Indianapolis and searching for a job. With a Ph.D. in chemistry and the help of the American Chemical Society, Sibel connected with Erin Clark, a senior analytical research chemist at HRG.   

Erin introduced Sibel to The Heritage Group. Soon after, Sibel joined HRG as a research chemist, working on everything from asphalt emulsions to shampoo. The diversity of the job brought surprise and satisfaction.  

“What I ended up doing for the Heritage Research Group — I didn’t even know a job like that existed,” Sibel said. “One day I’d be working on an asphalt-related project, and then it would be an environmental customer’s project, and the next day I’d be doing analytical work.”

 “You work with something new every day, and you make new things out of the things that people can’t use. It’s always problem-solving, and that’s the part that I love.”  

Launching innovation

Sibel networking with young professionals

In addition to her dedication to the work happening in the lab, Sibel formed a bond with her HRG co-workers. “When I joined HRG, I had just gotten married, and I had absolutely no family in town,” Sibel said. “Everyone in that group became my family — and they treated me like family. It doesn’t matter where I am. I know they’re there for me and I’ll be there for them.”  

After finding a home in the lab, Sibel began to consider how total waste management could apply to new settings. Observing a coworker’s business venture abroad, she sought out new opportunities for the business to grow internationally. “I came up with a couple of ideas and I presented them, and for some of them they said no,” Sibel noted. She remained determined to keep her eyes open for opportunity. “Then I presented the opportunity in Turkey, and they said yes.”  

“When they said, ‘we’re going to do this,’ what they meant was: ‘We’re going to do this because we believe in you.’ That meant a lot to me.”

International insight

Sibel’s daughter Ada, an aspiring scientist

Starting a business in her native Turkey was a turning point for Sibel’s career. “The Heritage Group believed in the business,” she recalled, “but more so, they believed in me.” Betting on Sibel paid off: İnteraktif Çevre, Heritage’s Turkish waste management venture, was established in 2015.   

Sibel had experience in market intelligence and technology evaluation, and the Turkish startup was her first foray into business management. But she was ready. Her background in science had prepared her for much more than working in the lab.  

“In chemistry, graduate study is more like problem solving, so it teaches you how to approach a problem or an opportunity and figure it out. That’s similar to building a business and doing a startup,” Sibel said.  After seeing her success at İnteraktif Çevre, Heritage leadership recognized Sibel’s talent. “I was so lucky. Amy (Schumacher, CEO of The Heritage Group) was my mentor throughout my career. She always supported me, so when she asked if I would consider a position at Monument, it turned into my best experience at Heritage.”  

“I did lab work, I did development, I did a startup, but until joining Monument I was never part of an operating company. Seeing how Monument works has dramatically changed my perspective on research and how we do things.” 

A lasting bond

Sibel during her first year of PhD studies

In her current role as vice president of Global Research & Development and Strategy for Monument Chemical, Sibel unites her passion for chemistry with business savvy to solve problems for customers across the globe. She credits her experience at Monument with a new perspective on the chemical research process.   

“When we develop something in the lab, we’re fairly good about thinking big picture. But when we live it day in day out, it’s really different,” Sibel said.  

“It takes big-picture thinking in a real-world context to take opportunities to the next level. We need more scientists and engineers who lead with practical applications in mind. It’s really important for them to develop themselves, but it also helps the businesses overall.”  

“Within Heritage it doesn’t matter gender, ethnicity, background, culture, all that—if you create value and if you do the right thing, you have tons of opportunities.”  

Facing the future with confidence

Reflecting on her career as a woman in a male-dominated field, Sibel noted that gender shouldn’t hold anyone back from their aspirations.   

The key is to build self-confidence, something Sibel prioritizes when mentoring young scientists. She encourages her mentees to build their confidence in the lab before venturing out: “Giving yourself time there will strengthen your leadership skills and your contribution to the business in the long run.”  

Linda Osborn (left) and Sibel at The Center

Scientific skills have value in the business realm. That’s just one reason, Sibel said, that all scientists should feel confident that they can contribute beyond science and technology.  

In addition to mentoring, Sibel prioritizes giving back to the American Chemical Society, which helped her secure her first job at HRG. In 2013, she and Linda Osborn, Director of Analytical Research at HRG, worked with ACS to plan an event for children to celebrate science. The event was held at the Indianapolis Motor Speedway (IMS), which has benefitted from HRG’s research on and development of asphalt and aggregates.   

Sibel hopes that her passion for mentoring and inspiring young people will encourage more kids — especially more young girls — to explore science. Her advice for them? “Whatever you want to do as a woman, you just have to believe in yourself and go after it. Being female or male is not a differentiating factor.” 

HAHDhAHSDHAHS

Growth, Good Business and Giving Back

Posted on by Amelia Yeager

As a Director of Operations at Heritage Interactive Services, Shaun Miller oversees business in the US and Canada. When he started out, he had no idea how far a career in sustainability would take him. We sat down with Shaun to talk about the evolution of his career over the last nine years.

 

Let’s get started with the beginning of your journey. How did you first hear about Heritage?

 

I went to Indiana State, and when I graduated, I had taken over as general manager of a fine dining restaurant in Terre Haute, Indiana—but I lived on the west side of Indy. That’s a heck of a commute—it’s an hour and a half each way, but 23 years old and GM of a nice restaurant was a great place to start. At the time, my brother-in-law David Cripe worked for Heritage Environmental Services (HES). He said, “I know you’re not sure what you want to do, but if you want to be closer to home, Heritage is always hiring.” I took the chance and started as a temporary employee at HES in fixation (the management and disposal of contaminated waste by immobilizing hazardous contaminants). Fast forward several months later, I became group leader, and I was still trying to figure out where I wanted to be. Every time I had an opportunity to leave this organization, they gave me a reason to stay.

 

After my promotion to group leader, I helped deploy the HES call center, worked inside sales, and in 2014 I was again at a crossroads. I had gained all this experience, and I wanted a career, so I had to decide, where do I want to go? I interviewed for a program manager position at Heritage Interactive and got the job—and as much as I enjoyed the hazardous waste side, I loved broadening my horizons and being able to move into non-hazardous waste, and trash and recyclables, and byproducts and all kinds of commodities.

 

Then I went from program manager to senior program manager to operations manager and here I am as a director today. Now, I’m at the forefront of world-class sustainability services for our customers, which is awesome. For instance, we’ve aided companies in diverting their byproduct waste, contributing to zero landfill status—and more recently, we worked with ClimeCo to help March Madness go carbon neutral.

 

I can’t wait to see where I’ll be three years from now, but it’ll be at Heritage, you know? All these synchronicities brought so much opportunity, and I worked to make the most of it. And I’m happy to be here!

 

Could you go over a bit about how Heritage has invested in you?

 

How much time you got? (laughs) I’m a big Peyton Manning fan, and he always talks about not always being the smartest in the room, not always being the toughest in the room, but outworking everybody in the room. And that’s always been my mantra—if I’m dedicated to something, I’m going to find every way I can to add value to the organization. I’ve done that over the years, and this company has been good about recognizing that. Whether that’s about collaboration opportunities, promotions or bonuses, growth as an individual, I could go on and on.

 

The biggest impact on me was back in 2018, when I was promoted from Operations Manager to Director, it happened to line directly up with the Connect, Collaborate, Innovate (CCI) initiative. It’s a training program where THG invests in the future of potential leaders from across the family of companies. It created relationships and bridges across the organization. You were able to meet people whom you wouldn’t have otherwise known—and I used that network just last week to introduce a colleague to a resource at another Heritage company! I was able to be a bridge for others, which is a great thing, and I know that there are others willing to be a bridge for me as well.

Shaun (right) with Jeff Laborsky of Heritage Environmental Services

 

Is there a point that stands out to you when you realized that this was a career as opposed to just a job?

 

When I moved from HES to HIS, I could see the runway of what we could do, both when I was there initially and what we could grow into. I was able to work as I saw fit and add value to the organization—and the fact that Heritage enables me to work in such a way—it all just kind of clicked. And that’s continued to evolve over time, because the term sustainability evolves every day, and it’s an exciting time to be in this industry. We’re talking about the course of a few years, but I would say sometime around 2015, 2016, I was like “okay—this is where I want to be.”

 

What does it mean to you to be part of a family business?

 

A lot of companies will say, “we’re a big family,” but everything I’ve seen here proves that leadership truly lives out that mantra. I met my boss now, Peter Lux, when I was going through CCI and getting exposed to THG; again, this company provided me that just because I worked for it and was vocal about where I wanted to go within The Heritage Group. Getting to know Peter and work with him, and now directly working for him, it was the same mentality. Whether I’m sitting in my office, with our team, or I’m having that exposure to a higher level, the feeling is always the same.

We’re given access to capital and resources and things that a very large organization typically has access to, but there’s always that personal feel to the interactions with our leadership—in how they empower us to manage and to make our own decisions. Not all companies will afford you that autonomy, and I think that has a lot to do with this organization having that family ownership and mentality.

–

Shaun with his family

Do you feel like that also affects the way you interact with customers or clients?

 

I think so. I think this is an empathy-minded organization, and I try to lead with that. When you have that servant leadership attitude, doors open, it shows your customers that you care, it affords you business retention and trust. The culture here definitely affects how I do business. Not only that, but this company gives me the opportunity to investigate new things.

 

My work style over time is taking every opportunity I see to invest in others. That’s been engrained in me in large part due to this organization and the way they’ve treated me. I try to pay that forward to my employees, my colleagues, my leadership, my customers, my suppliers, and it bleeds over into your personal life, too. When you see that, and you see the benefit of it, you lead with that. It’s about touching as many lives as possible and impacting others in a positive way. There’s always the chance that it could come back around—you never know. It builds relationships and trust, and it’s good business, too.

–

Where does your passion for sustainability come from?

 

I fell into sustainability. It just kind of happened, and before I knew it, I was in deep. I realized how much I liked it, and it’s such a broad term today. But to me, sustainability is not just about waste. It’s about time, equipment, people and labor. It’s about opportunity and attitude. Sustainability, to me, is so much of elongating the things in life that we will inevitably need indefinitely in so many different ways. That’s why I like where we’re at now. A couple years ago, it was all about supporting zero waste to landfill, and then simply zero waste—now it’s bringing in carbon neutrality. I have a call coming up with one of our customers to support zero water discharge, and my colleague is working on industrial hygiene for other customers and compressed air efficiencies and water balancing for another. It’s such a spiral of potential in the term sustainability. And it’s not all about hugging trees—it goes so much more beyond that. It’s a discipline.

–

Shaun with his team

What’s your advice to someone who is at the same place that you were when you graduated college, looking for an opportunity?

–

One of the scariest things in the world is to be vulnerable, but my best advice to my younger self and to anyone in that position is to stay humble and vulnerable. It’s a nice way of saying, “ask stupid questions.” And there aren’t really any out there, which I know is a cliché, but you can’t shrink into yourself. You have to find ways to get out of your comfort zone. I’m not a great public speaker—I mean I can speak to my customers, to my team, but even in a Teams call, if there’s 80 people, or in a huge venue, I get a little squirrely. So what I’ve done is found situations to intentionally put myself out there, and know that I was going to look silly, but convincing yourself that it’s okay, is probably the hardest part. If you don’t ask, you’ll never know it, and at some point, you won’t be as good at your job for not knowing. Read, research, learn. I hope that when I’m at retirement age, I’m still looking for ways to learn, and it’s only going to benefit you. It’s never a waste of time.

 

Right now, what is exciting to you in this moment of your career?

 

Over the last five years, we doubled in size. We invested heavily in people, and in training—KPIs, too. Another interesting aspect between the public and private sector is that we have the ability to integrate, measure, grade and improve, so we focused on our metrics so that we could maintain scalable, rapid growth. We also invested in our people so that we have the right folks in the right positions, and it set us up for where we are today. Our fiscal year just ended—another record year, and our growth rate is ridiculous, and we’re prepared for it now.

 

We’ve been working within sustainability since 2000, and the evolution of sustainability over the last 20+ years has been phenomenal, and volatile in another way, and opportunistic. Now we’re here, and I’m watching The Heritage Group through Techstars, Heritage Sustainability Investments, all these different elements and the ability to access all those resources— it’s all growing. It’s an exciting time to be here because I’m not exactly sure where we’re going to go, but I know it’s going to be great.

HAHDhAHSDHAHS

Trucking that Delivers

Posted on by Amelia Yeager

Heritage Transport truck driver Beth Manns on what drives her. 

–

Beth Manns started her workday at 3:30 a.m., but at the end of her 14-hour shift, she still walks into the breakroom with a smile on her face.

From being a rail driver to hauling oil, Manns has 28 years of trucking experience. No job ranks as high on her list as her current role: Truck driver for Heritage Transport. We caught up with Manns after a shift to get a glimpse of life behind the windshield.

“This is absolutely my favorite job ever — not because everything’s perfect, but because we’re trying to make everything perfect, and that’s what I like.”

What does the average day as a truck driver look like?

We’re allowed to run 14 hours in a day, and that’s all your time included from driving 11 hours and then three hours of fluff time. Mine’s usually pretty much on that — a lot of it is windshield time. Some of it is loading, which can be very physical because we load hoses and load product through the hose.

 

What gets you out of bed every morning?

My kids. I love to provide for them and make sure they have everything that I can give them, but I also like to set an example for being someone who shows up for work and is dependable. I want to pass that on to them. I want the next generation to know that matters.

 

How does your job connect to the rest of THG?

I’m part of a team. I’m not the biggest part, but I’m an important part. Everyone has a role to play here. I need dispatch, and I need management to help the dispatch flow easily; they need me to get out there and do my job so that they’re covered too. And my customers — they really depend on me being there, so we all try to work together to make it happen.

Beth’s lingo

  • CDL: commercial driver’s license, for operating large, heavy or hazardous material vehicles
  • Dispatch: behind-the-scenes support, helping truckers
  • Doubles: certification for pulling two trailers
  • Fluff time: time not driving the truck
  • Tanker: used for transporting liquids or gasses
  • Triples: certification for pulling three trailers
  • Windshield time: time driving the truck

What makes you most proud to work for Heritage?

I’m helping clean the environment. We take care of stuff that others want to get rid of. And we’re trying to return to the earth something valuable rather than destroy it. That’s why I love working here. As far as Heritage is concerned, because of where we are in the lineup of products, we’re at the end. We’re last, but we’re first at the same time because we finish well. We do the job right.

 

What is a truck driver stereotype you’d like to challenge?

For one, I shower every day at least twice (laughs), and another is that some of us are educated. I think that a lot of people get the impression that you become a truck driver because you didn’t have anything else to do. I went to college, and lot of us do have some education. We’re not all just steering wheel holders. We do a hard job out here, and there’s a lot of high stress. People don’t realize that the equipment we are pulling does not just stop on a dime.

What it takes to get behind the wheel:

  • CDL with vehicle inspection and driving test renewed every 4 years
  • Class A Hazmat endorsement renewed every 4 years
  • Roughly 20-30 safety training hours per year

What’s one value you always embrace inside and outside of your job?

Honesty. I like to be an honest person, and sometimes that means saying ‘no’ to things that I’m not capable of doing. That’s hard for me because I’m really a go-getter. At the end of the day, what we leave behind are footprints that someone else is going to follow, and if we’re way off somewhere, they’re going to be off, too.

 –

How does safety play a role in your career?

In this job it’s particularly important. We’ve had a lot of training, so it really sticks in your mind that it’s not just to do a good job for the company, but it’s to make sure I can come back tomorrow and take care of my health and my family. If I want to go home, I need to be very prepared—go above and beyond.

 

What would you tell anyone who is considering becoming a truck driver?

Get your training and get every endorsement possible because you never know how it’s going to work for you. I have a school bus license, passenger, triples, doubles, tanker, hazmat, everything. And any training that you can take that will advance you, take it. Don’t just test the water; get in and cover yourself in it.

Could a career like Beth’s be in your future? Check out job openings at Heritage Environmental Services and apply today!

HAHDhAHSDHAHS

Winning the Long Game

Posted on by John Marcy

Chris Patchon of Heritage Environmental Services has felt satisfied and motivated in his job for the past 26 years. Here are eight things that have helped make Chris so successful.

When you meet Chris Patchon, who manages Heritage Environmental Services’ (HES) western Indianapolis waste treatment plant and landfill, his positive energy and passion quickly inspire admiration. What keeps Chris going? What makes him so successful? We recently followed Chris around the plant to find out, and learned eight things that keep Chris happy, motivated and driven to tackle whatever comes next. These could be good reasons for you to start a career at a Heritage Group company, too!

 

1. He was spotted quickly.

“I’m a local kid,” said Chris, who grew up just down the street from where he works today. “I walked by the plant going to football practice.” Years later, at age 21, Chris joined the plant as a material handler in drum operations, working the night shift. He frequently signed on for overtime, occasionally working double shifts.

It didn’t take long for leaders to spot Chris’s dedication. Two years later, the manager of a Heritage plant in Charlotte, North Carolina, asked Chris to relocate from Indy to Charlotte and run the drum operation there. “I was an hourly employee at the time,” Chris said. “I asked, ‘Why me?’ He said, ‘Why not you?’” Chris’s wife, Jennifer, had just given birth to their son, Drew, and didn’t want to leave town. “I said ‘no’ at first,” Chris admitted. But when Jim Green, the president of the company at the time, called and asked him to fly to Charlotte for a visit, Chris took him up on the offer. Not long after, Chris and his young family made the move south. “It turned out to be the best decision I’ve ever made in my career,” said Chris, who eventually took over all plant operations in Charlotte.

 

2. He’s surrounded by mentors who inspire him.

If you ask Chris what he loves most about his job, the first thing he’ll say is: the people. He admires Jeff Laborsky, Chief Executive Officer of HES and leader of Heritage Research Group. “Jeff’s a people person, and he’s committed to our company’s mission to protect human health and the environment,” Chris said. “That commitment at the highest levels trickles down — it’s genuine.”

Winde Hamrick, Executive Vice President of HES, once managed the plant Chris runs now. She mentored Chris when he returned from Charlotte in 1999. Even though there were no manager positions open, Chris and Winde set a goal for his future that included professional development opportunities. It took almost four years for the operations manager spot to open up, and when it did, Chris stepped in and kept growing. Winde continues to help guide Chris’s career today. “I’m blessed to have her as a mentor,” he said. “We have a wonderful relationship.”

 

3. The Heritage Group invests in his success.

When Chris started at HES, a busy work schedule and frequent promotions got in the way of wrapping up his higher education goals. “A business degree was the plan,” said Chris, who in the same breath notes he’s proud to help run a successful business.

“I like to say I have a master’s degree from Heritage University,” Chris said with a smile. “Heritage offers so many resources — especially mentors and coaches — you continually learn on the job.”

On top of that, Chris has taken part in leadership training, including weeklong programs at the University of Chicago and the University of Notre Dame. “It was an awesome experience!” he said of undergoing the trainings. “Heritage invests in people. It’s something we do well here.”

On tackling challenges like a linebacker:

Chris, who has an athlete’s energy and positive outlook, played football in high school and college. The former linebacker’s drive to protect his people — combined with his quick thinking at every turn — make him a good fit for the demanding work of running a 24/7, all-seasons operation.

Like any talented athlete, Chris also likes to win — and he looks for similar qualities in potential employees. “I sense the desire to win,” he said. “High-potential employees rise above failure and always look for a solution.”

Chris has also learned that each employee has their own spark. “There’s an art to how you approach and motivate people,” he said. “You’ve got to take the time to get to know them.”

4. His voice counts.

Working at a private company with a family atmosphere leads to teamwork and collaboration, which in turn sparks new ideas. “We’re a very creative company,” Chris said. “So many ideas have grown into new businesses. It has been cool to watch it happen.”

Chris appreciates that leaders frequently ask for his opinion. “They don’t have to,” Chris noted. “But the fact that they engage with operations at all levels means a lot to me.”

That engagement and collaboration presents opportunities for everyone. “It’s not unusual for employees to talk to the president of the company,” Chris said. “You’re never ‘just a number’ here. You’re part of a team. And it’s a winning team.”

 

5. Family values matter.

A devoted family man, Chris has been married to his wife, Jennifer, for 26 years — as long as his tenure at the company. He’s the father of a son, Drew, and daughter, Hanna, both college grads pursuing careers in the pharmaceutical and medical fields.

Chris said his parents, Brad and Debbie, kindled his focus on values like loyalty and dedication. Brad, Chris’s stepdad, who worked for the City of Carmel’s wastewater division, modeled hard work. “I watched him get up in the wee hours of the morning to go to his job. And he raised two kids who weren’t his own. He didn’t have to do that. He set the foundation of always doing the right thing and putting in the effort.”

The Heritage Group’s core values of honesty, integrity, and fairness resonate with Chris. “Those values align with who I am as a person,” he said.

He’s also happy about how his career at HES has supported his family. “Working at Heritage has given me a wonderful life. It allowed me to put my kids through college; to take my family on vacation. I didn’t get to do those things as a child,” Chris added. “I’m forever grateful.”

Chris with his family

The Patchon family. From left: son Drew, wife Jennifer, Chris, and daughter Hanna

6. Loyalty means something.

When Chris is looking for new employees, he seeks “loyal, dedicated people who are aligned with what we do,” he said. “We have jobs here, and we also have careers.”

Chris’s loyalty and commitment to HES and his team have helped make him successful in his own career. That’s because his leaders look out for him and his future. “At Heritage, loyalty and dedication go both ways,” he said.

 

7. People pay it forward.

When Chris walks through his plant with a group of visitors, he greets each worker by name, quickly pointing out their tenure with the company and their personal story. Bart Bicknell, a chemical treatment supervisor and 20-year HES employee, served as a tank commander in Desert Storm. John Boyne, an operator in chemical treatment who has worked at Heritage for 27 years, is a “great employee,” in Chris’s book. Chris recently recommended Eric Chris, the plant’s operations manager, for a promotion, which Eric earned. He began his new job running the Roachdale landfill early this year. “It’s a pay-it-forward mentality,” said Chris, who’s proud of the fact that many Heritage employees and leaders launched their careers at the plant where he works now.

On caring about his people:

Since he became plant manager, Chris has instilled new policies that do more to give employees a voice. On Day 1, after they’ve met the safety manager and walked the facility, new employees meet with every member of the management team. Chris’s personal open-door policy shows his genuine investment in each employee. “I don’t care how long someone’s been here or who they are. Everyone’s welcome to come to my office for a conversation about anything,” he said. “I want people to feel okay about talking to leadership. I tell people who stop by, ‘Hey, I’m no different than you are.’ That’s how we build a relationship.”

8. There’s room to grow.

At Heritage Group companies, the freedom to learn and grow is real. “The opportunities to do great things are there,” Chris said. The different companies within The Heritage Group give employees freedom to move around; “if you have the drive and ambition to do great things, you can do it,” Chris emphasized. “I started at the bottom and worked my way up. It takes time and effort, but if you work hard, you can get where you want to be.”

Could a career at Heritage be in your future? Click here to see our open positions and apply online.